Return Policy
Return Policy
Last Updated: 08/01/2024
At Fiesta Bites, we want you to be completely satisfied with your purchase. However, since all our products are perishable, we are unable to accept returns unless there is a product defect or error on our part.
Eligibility for Returns
Due to the perishable nature of our products, we do not accept returns unless:
- The product is damaged or defective.
- We sent you the wrong item.
If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving the product to initiate the return process.
Return Process
To initiate a return due to a defect or error, please follow these steps:
- Contact Us: Reach out to our customer service team at info@myfiestabites.com to explain the issue and request a return authorization.
- Provide Proof: You may be asked to provide photos of the damaged or incorrect product.
- Return Authorization: If the return is authorized, we will provide instructions on how to return the product, including a return label if applicable.
Non-Returnable Items
Due to the perishable nature of our products, all items are considered non-returnable unless they meet the criteria for damaged or incorrect goods.
Return Shipping Costs
If the return is due to a mistake on our part (e.g., defective or incorrect items), we will cover the return shipping costs. If the return is due to customer preference, the customer is responsible for the return shipping.
For more details, please refer to our Refund Policy.